Refine your search
Availability
-
Authors
- Bacon, Jono
- Barlow, Janelle
- Baron, Steve
- Baron, Steve (Ed.)
- Bell, Chip R
- Boatwright, Peter
- Buttle, Francis
- Byron, Lynda
- Cagan, Jonathan
- Chan, Richard
- Clow, Kenneth E
- Collier, Marsha
- Cook, Sarah
- Dutta, Kirti
- Gitomer, Jeffrey
- Gulati, Ranjay
- Gureja, Gopal K
- Harris, Kim
- Hirata, Thomas
- Humphrey, Doris D
- Jauhari, Vinnie
- Karlson, David
- Khan, Mohd. Altaf
- Krishnamacharyulu, C S G
- Kurtz, David L
- Lovelock, Christopher H
- Maklan, Stan
- Mathews, J
- Mudie, Peter
- Nag, A
- Oade, Aryanne
- Payne, Adrian
- Pirrie, Angela
- Preddy, Shan
- Quinn, Michael
- Raghu, V N
- Ramakrishnan, Lalitha
- Sarkar, Debashis
- Searls, Doc
- Skrob, Robert
- Srinivasan, R
- Stewart, Paul
- Taylor, Lynda King
- Teixeira, Ed
- UNDP
- Vasanti, Venugopal
- Wellington, Pat
- Wirtz, Jochen
- Yadava, Kamal
- Zemke, Ron
- Zielinski, Dave
- Show more
- Show less
-
Collections
-
Holding libraries
-
Item types
-
Locations
-
Topics
- Agricultural Marketing
- Analytical CRM
- Application
- Attracting
- Balance
- Brand
- Brand Champions
- Brand Customer
- Brand Customer Service
- Brand Customer Services
- Brand Customers
- Brand Development
- Brand DNA
- Brand Power Tools
- Branded Customer Service
- Branding
- Branding Imperative
- Building
- Business
- Business Management
- Capabilities
- Case
- Case Studies
- Cases
- CDROM
- Challenging
- Client Behavior
- Client Management Skill
- Client Management Skills
- Clout
- Commitment
- Compendium
- Competition
- Competitive Advantage
- Computer Networks
- Connections
- Consolidated Analysis
- Consultancy Services
- Consulting
- Consumer
- Consumer Products Marketing
- Consumer Satisfaction
- Consumer Services
- Consumers
- Consumers Preference
- Consumers Preferences
- Control
- Cooperation
- Coordination
- CRM
- Customer
- Customer Captivity
- Customer Centricity
- Customer Loyalty
- Customer Management
- Customer Questionnaires
- Customer Relation
- Customer Relations
- Customer Relations Management
- Customer Relationship
- Customer Relationship Management
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Quality
- Customer Service Questionnaires
- Customer Service Toolbox
- Customer Services
- Customer Services Management
- Customers
- Design Consultancy Services
- Design Service
- Design Services
- Distribution Strategy
- Electronic Villages
- Entrepreneur Guide
- Evaluating
- Evaluation
- Experiences
- Franchise
- Franchise Relationship Management
- Franchise System Development
- Franchise Trends
- Franchise Venture
- Franchising
- Franchising Strategies
- Franchising strategy
- Franchisor Organizational Capabilities
- Franchisor Services
- Franchisor Support
- Fundamentals
- Future
- Goods
- Growth Strategies
- Growth Strategy
- Guide
- Handling
- Hospitality
- Hospitality Industry
- Impact
- Information Marketing
- Information Services Marketing
- Intention Economy
- Internet Marketing
- Involvement
- Liberated Customer
- Liberated Vendor
- Management
- Market Consultancy
- Market Design
- Market Design Consultancy
- Market Design Consultancy Services
- Marketing
- Marketing Approach
- Marketing Automation
- Marketing Management
- Marketing of Services
- Marketing Professions
- Marketing Questionnaires
- Marketing Services
- Marketplace
- Markets
- Network
- New Franchise
- New Poducts
- New Products
- Online
- Online Customer Services
- Operational CRM
- Operations
- Opportunities
- Organisational Change
- Organisational Schizophrenia
- Organization
- Organizational Behavior and Customer Service
- Organizational Change
- Organizational DNA
- People Power
- Preparation
- Pricing Strategy
- Product Management
- Product Market Strategies
- Product Strategy
- Production Planning
- Professional Services
- Promotion Strategy
- Quality
- Quality Control
- Questionnaires
- Relationship Management
- Relationship Marketing
- Reorganize
- Reputational Risk
- Resilience
- Responsibility
- Role
- Rural Consumer Behaviour
- Rural Economy
- Rural Marketing
- Rural Marketing Research
- Rural Retailing
- Sales Force Automation
- Selecting
- Service
- Service Industries
- Service Management
- Service Marketing
- Services
- Services Industries
- Services Industry
- Services Management
- Services Marketing
- Services Offices
- Services Organizations
- Skill
- Skills
- Social Marketing
- Social Media
- Strategic CRM
- Strategic Marketing
- Strategies
- Strategy
- Strategy Application
- Text
- The Economic Times Knowledge Series
- The ET Knowledge Series
- Trouble
- Trust
- Show more
- Show less