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1.
Information technology in marketing Haldipur, Rajesh.

by Haldipur, Rajesh.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

2.
Indian Banking Sector Challenges and Opportunities / Kamath, K V.

by Kamath, K V.

Material type: Article Article; Format: print Publisher: 2003Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

3.
An Exploratory Studdy of CRM Orientation Among Bank Employee Mittal, Alok.

by Mittal, Alok.

Material type: Article Article; Format: print Publisher: 2003Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

4.
Delightful Moments of Truth Equals Effective CRM Sahay, Shankar.

by Sahay, Shankar.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

5.
CRM done right Rigby, Darell K.

by Rigby, Darell K.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

6.
From CRM to experience management Thusy, Alexandra.

by Thusy, Alexandra.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

7.
Adoption of entreprise application software and film perform Shin, Ilsoon.

by Shin, Ilsoon.

Material type: Article Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

8.
CRM in bank an analytical approach / Sharma, M Subramanya.

by Sharma, M Subramanya.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

9.
How valuable is word of mouth? Kumar, V.

by Kumar, V.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

10.
Customer relationship management free and open source CRM software for SMEs / Joshi, Rajiv.

by Joshi, Rajiv.

Material type: Article Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

11.
Role of analytical crm in crm systems importance and benetits / Ranjan, Jayanthi.

by Ranjan, Jayanthi.

Material type: Article Article; Format: print Publisher: 2009Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

12.
Implementing e-CRM in organisations trends, benefits and critical issues / Grover, Damini.

by Grover, Damini.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

13.
The Customer's attitude on CRM practices of commercial banks an empirical study with special reference to Sivagngai Distr

by Ganeshmurthy, K.

Material type: Article Article; Format: print Publisher: 2011Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

14.
Serving the insured customer an insight into e-crm (customer relationship management) pra

by Dash, Bishwamohan.

Material type: Article Article; Format: print Publisher: 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

15.
The trouble with travel distribution Carey, Robert.

by Carey, Robert.

Material type: Article Article; Format: print Publisher: 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

16.
Technology adoption by small business an exploratory study of the interrelationships of owner and

by Peltier, James W.

Material type: Article Article; Format: print Publisher: 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

17.
Five no regrets moves for superior customer engagement French, Tom.

by French, Tom.

Material type: Article Article; Format: print Publisher: 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

18.
Application of Social CRM towards Information Services of Ac Libraries in India A Master Approach / Thomas, Prijith Jacob.

by Thomas, Prijith Jacob.

Material type: Article Article; Format: print Publisher: 2014Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

19.
PCQ essential: November 2005

Material type: Film Film; Type of visual material: game Publisher: Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

20.
PCQuest Essential February 2006 Hot trails for enterprises

Material type: Film Film; Type of visual material: game Publisher: Availability: Items available for reference: Ahmedabad (HO) ReferenceCall number: CDROM (1). :

21.
PCQuest April 2006

Material type: Film Film; Type of visual material: game Publisher: Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

22.
Rural entrepreneurship development in liberalised era

by Dwivedi, Amitkumar (Ed.) | | Sukhwal, Anita (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Bookwell 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 338.634 R8 (1).

23.
Total relationship marketing marketing management, relationship strategy, and CRM approaches for the network economy

by Gummensson, Evert.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Oxford Butterworth-Heinemann 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G8T6 (1).

24.
The Kindness revolution the company-wide culture shift that inspires phenomenal customer service

by Horrell, Ed.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 H6K4 (1).

25.
Rural entrepreneurship development in liberalised era

by Dwivedi, Amit Kumar (Ed.) | Sukhwal, Anita (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Bookwell 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 338.634 R8 (2).

26.
Creating social value a guide for leaders and change makers

by Kiser, Cheryl | Shubert, J Janelle | Leipziger, Deborah.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Sheffield, UK Greenleaf Publishing Ltd. 2014Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4 K4C7 (1).

27.
CRM in service sector a practical approach

by Garikaparthi, Madhvi (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hyderabad ICFAI University Press 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658 I6 (1).

28.
Customer relationship management a database approach

by Kumar, V | Reinartz, Werner J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Wiley India (P.) Ltd. 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 K8C8 (1).

29.
Customer relationship management a strategic approach to marketing

by Mukerjee, Kaushik.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 M8C8 (1).

30.
Customer relationship management a strategic perspective

by Shainesh, G | Sheth, Jagdish N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Delhi Macmillan India Ltd. 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 S4C8 (1).

31.
Customer relationship management

by Knox, Simon | Ryals, Lynette | Peppard, Joe | Payne, Adrian | Maklan, Stan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Butterworth Heinemann 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 C8 (1).

32.
A Guide to implementing oracle siebel CRM 8.X

by Kale, Vivek.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2009Availability: No items available : Withdrawn (2).

33.
CRM (Customer relationship management) CDROM

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Bennett Coleman & Co.Ltd. 2004; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

34.
CRM at the speed of light essential customer strategies for the 21st century

by Greenberg, Paul.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2004Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G7C7 (1).

35.
Effective CRM - concepts and applications

by Chaturvedi, Braj Mohan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hyderabad ICFAI 2004Availability: Items available for loan: Ahmedabad (HO)Call number: 658 I6 (1).

36.
The Kindness revolution the company-wide culture shift that inspires phenomenal customer service

by Horrell, Ed.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI Learning Pvt.Ltd. 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 H6K4 (1).

37.
Exceptional customer service going beyond your good service to exceed the customer's expectations

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Viva 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 F6E9 (1).

38.
Electronic commerce a managerial perspective

by Turban, Efraim | Lee, Jae | Viehland, dennis | King, David.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Dorling Kindersley (India) Pvt.Ltd. / Pearson Education 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.872 T8E5 (2).

39.
Customer relationship management: concepts and technologies

by Buttle, Francis.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Rouledge Taylor and Francis Group 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8C8 (1).

40.
Customer relationship management a strategic perspective

by Shainesh, G | Sheth, Jagdish N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Delhi Macmillan 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 S4C8 (1).

41.
Customer relationship management a strategic perspective

by Shainesh, G | Sheth, Jagdish N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Delhi Macmillan 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 S4C8 (1).

42.
Total relationship marketing marketing management, relationship strategy, and CRM approaches for the network economy

by Gummensson, Evert.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Oxford Butterworth-Heinemann 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G8T6 (1).

43.
Credit risk models new tools of credit risk management

by Silva, Amandio F C de (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hyderabad ICFA 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 330 I6 (1).

44.
Effective customer care

by Wellington, Pat.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Kogan Page 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 W3E3 (1).

45.
AIMA: preemptive CRM (CDROM)

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi AIMA / Excel Multimedia 2005; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

46.
AIMA: IT tools for enhancing CRM delivery system (CDROM)

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi AIMA / Excel Multimedia 2004; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

47.
AIMA: HR related aspects of CRM reward / recognition systems (CDROM)

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi AIMA / Excel Multimedia 2004; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

48.
Groupthink-CDROMs (CDROM: 1-2)

by CRM Learning.

Material type: Text Text; Literary form: Publisher: Mumbai Multi Media HRD Pvt.Ltd. ; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

49.
Groupthink-CDROMs (CDROM: 1-2)

by CRM Learning.

Material type: Text Text; Literary form: Publisher: Mumbai Multi Media HRD Pvt.Ltd. ; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

50.
Micro, small and medium enterprises (MSMEs) for inclusive growth

by Lohana, Sarika (Ed.).

Publisher: New Delhi New Century Publications 2014Availability: Items available for loan: Ahmedabad (HO)Call number: 332.0954 M4 (1).

51.
Customer relationship management: concepts and technologies

by Buttle, Francis | Maklan, Stan.

Edition: 4th ed. rep. Publisher: Oxon Routledge / Taylor & Francis Group 2021Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8C8 (1).

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