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1.
The top ten excuses for bad service (and how to avoid needin Dickson, Duncan.

by Dickson, Duncan.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

2.
Accounting for us and them Indian and Uk customer service workers reflections on offsho

by Cohen, Laurie.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

3.
Customer service and the dilemma of product warranty a case of Fast Track Motors India Limited / Sushil Kumar.

by Sushil Kumar.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

4.
Service Recovery Paradox The Success Parameters / Krishna, Anupam.

by Krishna, Anupam.

Material type: Article Article; Format: print Publisher: 2014Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

5.
The Ultimate online customer service guide how to connect with your customers to sell more!

by Collier, Marsha.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hoboken, NJ John Wiley & Sons, Inc. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 C6U5 (1).

6.
The Kindness revolution the company-wide culture shift that inspires phenomenal customer service

by Horrell, Ed.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 H6K4 (1).

7.
The Customer service activity book 50 activities for inspiring exceptional service

by Doane, Darryl S | Sloat, Rose D.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 D6C8 (1).

8.
Entrepreneurship starting and operating a small business

by Mariotti, Steve | Glackin, Caroline.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Jersey Prentice Hall 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 338.04 M2E6 (1).

9.
Managing challenging clients building effective relationship with difficult customers

by Oade, Aryanne.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hampshire Palgrave Macmillan 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 O2M2 (1).

10.
Change your business with NLP powerful tools to improve your organization's performance and get results

by Agness, Lindsey.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Chichester, UK Capston Publishing Ltd. 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.3124 A4C4 (1).

11.
Compendium of customer service questionnaires and inventories

by Cook, Sarah.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hampshire, UK Gower Publishing Ltd. 2002Availability: Items available for reference: Ahmedabad (HO) ReferenceCall number: 658.812 C6C6 (1). :

12.
Organisational schizophrenia impact on customer service quality

by Gureja, Gopal K.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Sage Response 2013Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G8O7 (1).

13.
International retail management vol.1 retail management

by Fleming, Peter.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Jaico 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.87 I6 (1).

14.
International retail management vol.2 retail buying techniques

by Elliott, Fiona | Rider, Janet.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Jaico 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.87 I6 (1).

15.
International retail management vol.3 retail selling

by Fleming, Peter.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Jaico 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.87 I6 (1).

16.
International retail management vol.4 franchising

by Maitland, Iain.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Jaico 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.87 I6 (1).

17.
International retail management vol.5 big ideas for small retailers

by Castell, John.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Jaico 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.87 I6 (1).

18.
International retail management vol.6 international retailing

by Dawson, John (Ed.) | Lee, Jung-Hee (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Jaico 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.87 I6 (1).

19.
International retail management vol.7 the retailer and the community

by Fleming, Peter | McColl, Karen.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Jaico 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.87 I6 (1).

20.
International retail management vol.8 law for retailers

by Thomas, Bill.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Jaico 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.87 I6 (1).

21.
When the customer think we don't care ending actions that self-destruct companies, customer service and jobs

by Buchanan, Richard W.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2002Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8W4 (1).

22.
The Best service is no service how to liberate your customers from customers service, keep them happy, and control costs

by Price, Bill | Jaffe, David.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: San Francisco, CA Jossey-Bass 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 P7B3 (1).

23.
Retailing an introduction

by Cox, Roger | Brittain, Paul.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Dorling Kindersley (India) / Pearson Education 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.87 C6R3 (1).

24.
The Economic Times in the classroom: customer service-CDROM

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Times Multimedia India 2008; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

25.
The Kindness revolution the company-wide culture shift that inspires phenomenal customer service

by Horrell, Ed.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI Learning Pvt.Ltd. 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 H6K4 (1).

26.
Exceptional customer service going beyond your good service to exceed the customer's expectations

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Viva 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 F6E9 (1).

27.
Trainer's warehouse book of game fun and energizing ways to enhance learning

by Biech, Elaine (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: San Francisco, CA Pfeiffer / Wiley 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.3124 T7 (1).

28.
A Complaint is a gift

by Barlow, Janelle | Moller, Claus.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2003Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B2C6 (1).

29.
Successful customer service get brilliant results fast

by Rowson, Pauline.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Viva Books 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658 S8 (2).

30.
Service magic the art of amazing your customers

by Zemke, Ron | Bell, Chip.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Corpus Collosum Learning Pvt.Ltd. 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 Z3S3 (1).

31.
Succeeding at social enterprise hard-won lessons for nonprofits and social entrepreneurs

by Social Enterprise Alliance.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: San Francisco, CA Jossey-Bass / Wiley Imprints 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.408 S6S8 (1).

32.
Superior customer service the prompt approach to success

by Quinn, Michael | Byron, Lynda.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 Q8S8 (1).

33.
Engage the complete guide for brands and businesses to build, cultivate, and measure success in the new web

by Solis, Brian.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Wiley India 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.8 S6E6 (1).

34.
Award winning customer service 101 ways to guarantee geat performance

by Evenson, Renee.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI Learning Pvt.Ltd. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 E9A9 (1).

35.
The Intention economy when customers take charge

by Searls, Doc.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston, MA Harvard Business Review Press 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.834 S3I6 (1).

36.
Branded customer service the new competitive edge

by Barlow, Janelle | Stewart, Paul.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Noida HarperCollins Publishers India Ltd. 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.8 B2P7 (1).

37.
Customer-Driven Services Management

by Balachandran, S.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Response Books 1999Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B2C8 (1).

38.
OB and analysis an integrated approach

by Derek Rollinson.

Material type: Text Text; Literary form: Publisher: Availability: No items available : Withdrawn (1).

39.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

40.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

41.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

42.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

43.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

44.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

45.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

46.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

47.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

48.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

49.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

50.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

51.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

52.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

53.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

54.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

55.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

56.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

57.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

58.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

59.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

60.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

61.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

62.
Global Business Library

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Gemini Books 2000Availability: Items available for loan: Ahmedabad (HO)Call number: 658 G5 (1).

63.
Management mess-ups 57 pitfalls you can avoid and stories of those who didn't

by Eppler, Mark.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Jaico 2001Availability: Items available for loan: Ahmedabad (HO)Call number: 658.314 E7M2 (1).

64.
Train2success: customer service

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Zenith Global Consultants Ltd. 2007; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

65.
Logistics and supply chain integration

by Sadler, Ian.

Publisher: London Sage Publications Ltd. 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658.5 S2L6 (1).

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