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1.
Training programme on customer care and public relations post programme report

by Ramesh, N.

Material type: Mixed materialsMixed materials Publisher: Bangalore EDII 25th July, 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

2.
Training programme on customer care and public relations post programme report

by Ramesh, N.

Material type: Mixed materialsMixed materials Publisher: Bangalore EDII 25th July 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

3.
Quality control in pharmaceutical industry Sohrab.

by Sohrab.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

4.
Quality control in ready-made garment industry Sohrab.

by Sohrab.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

5.
An empirical investigation of the organization life cycle mo small business development and survival in the South Yusuf, A.

by Yusuf, A.

Material type: Article Article; Format: print Publisher: 1997Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

6.
Brand loyality and brand switching Sachadeva, A.

by Sachadeva, A.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

7.
Tug-of-war Gupta, M. P.

by Gupta, M. P.

Material type: Article Article; Format: print Publisher: 1997Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

8.
The key to profit Srinivasan, P. T. Kotadia H.

by Srinivasan, P. T. Kotadia H.

Material type: Article Article; Format: print Publisher: 1997Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

9.
IE in the service sector Singh, M. K.

by Singh, M. K.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

10.
Preventing the premature death of relationship marketing Fournier, S. Dobscha S.

by Fournier, S. Dobscha S.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

11.
Making business sense of the Internet Ghosh, S.

by Ghosh, S.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

12.
Total quality management in consumer product industry Sohrab.

by Sohrab.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

13.
Customer satisfaction to the fore Rameshkumar, S.

by Rameshkumar, S.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

14.
Founder characteristics, startups process, and strategy/ str variables as predictors of shortline railroad perform Sapienza, Harry. J. Grimm Curt.

by Sapienza, Harry. J. Grimm Curt.

Material type: Article Article; Format: print Publisher: 1997Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

15.
Remain competitive with enterprise resource planning Kumar, Muneesh.

by Kumar, Muneesh.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).
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16.
Retail banking or fast food banking? Muneer, Mohammad.

by Muneer, Mohammad.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

17.
The new face of retail banking Haldipur, Rajesh.

by Haldipur, Rajesh.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

18.
Management of distance education- an organisational framewor Swamy, Anjaneya.

by Swamy, Anjaneya.

Material type: Article Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

19.
One-to-one marketing Xavier, M. J.

by Xavier, M. J.

Material type: Article Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

20.
The future of marketing: new dimensions and challanges Bezawada, Ramakrishna.

by Bezawada, Ramakrishna.

Material type: Article Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

21.
TQM in banking Mathur, Himendu. P.

by Mathur, Himendu. P.

Material type: Article Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

22.
Is the market research industry failing its TQM clients? Bharaktiya, Roopa. Bidare Suba.

by Bharaktiya, Roopa. Bidare Suba.

Material type: Article Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

23.
Intranet- the internal internet Mohan Reddy, B. V. R.

by Mohan Reddy, B. V. R.

Material type: Article Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

24.
Insurance regulatory authority bill and its impact Pillai, Karunakaran G.

by Pillai, Karunakaran G.

Material type: Article Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

25.
Measure for measure Narang, Sanjiv.

by Narang, Sanjiv.

Material type: Article Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

26.
Beneath the measuring scale Jomon, M. G.

by Jomon, M. G.

Material type: Article Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

27.
The importance of older consumers to the survival of small r business in rural lowa Miller, Nancy. J. Kim Soyoung.

by Miller, Nancy. J. Kim Soyoung.

Material type: Article Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

28.
The voice of the customer the starting point of quality Nagi, Sanjay. Gaur Ashok.

by Nagi, Sanjay. Gaur Ashok.

Material type: Article Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

29.
Now is the time to live Mehta, Dhruv.

by Mehta, Dhruv.

Material type: Article Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

30.
Double Loop Process The Next Innovation Paradigm / Thomas, Philip S.

by Thomas, Philip S.

Material type: Article Article; Format: print Publisher: 2003Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

31.
An Exploratory Studdy of CRM Orientation Among Bank Employee Mittal, Alok.

by Mittal, Alok.

Material type: Article Article; Format: print Publisher: 2003Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

32.
Delightful Moments of Truth Equals Effective CRM Sahay, Shankar.

by Sahay, Shankar.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

33.
Customer Care with eCRM Ganesan, G.

by Ganesan, G.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

34.
The Portman Ritz-Carlton Shanghai Asia's best employer / Weldon, Ellie.

by Weldon, Ellie.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

35.
Will you survive the services revolution? Karmakar, Uday.

by Karmakar, Uday.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

36.
Product market competence the nww paradigm / Grover, S K.

by Grover, S K.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

37.
Cross selling or cross purposes? Harding, Ford.

by Harding, Ford.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

38.
Strategy for customer satisfaction in rural banks a case study of Shivalik Kshetriya Gramin Bank, Hoshiarpur

by Sharma, R D.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

39.
Quality of service of primary health centres insights from a field study / Rameshan, P.

by Rameshan, P.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

40.
Taking control of word of mouth marketing the case of an entrepreneurial hotelier / Stokes, Devid.

by Stokes, Devid.

Material type: Article Article; Format: print Publisher: 2002Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

41.
CRM done right Rigby, Darell K.

by Rigby, Darell K.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

42.
Managing the customer experience Narayan, Tarun.

by Narayan, Tarun.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

43.
The Learning curve in CEM Kistruck, Geoffrey M

by Kistruck, Geoffrey M.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

44.
From CRM to experience management Thusy, Alexandra.

by Thusy, Alexandra.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

45.
Treating employees like customers Arussy, Lior.

by Arussy, Lior.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

46.
Designing customer value index Sahay, Vinita S.

by Sahay, Vinita S.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

47.
The Myth of the efficient lover Arussy, Lior.

by Arussy, Lior.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

48.
Managing customer touchpoints Deepak.

by Deepak.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

49.
Customer communication and the small ethnic firm Dyer, Linda M.

by Dyer, Linda M.

Material type: Article Article; Format: print Publisher: 2003Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

50.
The top ten excuses for bad service (and how to avoid needin Dickson, Duncan.

by Dickson, Duncan.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

51.
Is Customer focus a rocket science? Banerjee, Arindam.

by Banerjee, Arindam.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

52.
Customer value propositions in business markets Anderson, James C.

by Anderson, James C.

Material type: Article Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

53.
Winning in the aftermarket Cohen, Morris A.

by Cohen, Morris A.

Material type: Article Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

54.
Application of Demand Chain Initiatives to Small Businesses: Key Findings from the Indian Context Govindarajulu, Nalini

by Govindarajulu, Nalini.

Material type: Article Article; Format: print Publisher: The Journal of Entrepreneurship 2006Online access: Click here to access online Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

55.
Perceived service quality and customer satisfaction in a pub bank in India a study / Aileni, Vidyadhar Reddy.

by Aileni, Vidyadhar Reddy.

Material type: Article Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

56.
CRM in bank an analytical approach / Sharma, M Subramanya.

by Sharma, M Subramanya.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

57.
Breaking the trade-off between efficiency and service Frei, Frances X.

by Frei, Frances X.

Material type: Article Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

58.
Local producers should know to deliver higher value to custo fight MNC competition Baisya, Rajat K.

by Baisya, Rajat K.

Material type: Article Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

59.
Understanding the process of transitioning to customer value Muthuraman, B.

by Muthuraman, B.

Material type: Article Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

60.
TQM in higher education the customer identification issue / Mahadevappa, B.

by Mahadevappa, B.

Material type: Article Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

61.
Strategies for two-sided markets Eisenmann, Thomas.

by Eisenmann, Thomas.

Material type: Article Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

62.
What serves the customer best? Nunes, Paul F.

by Nunes, Paul F.

Material type: Article Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

63.
Planet health Jain, Abhinandan K.

by Jain, Abhinandan K.

Material type: Article Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

64.
The New rules of customer experience management Dhananjayan, G.

by Dhananjayan, G.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

65.
Ball bouncing exercise Nandi, J K.

by Nandi, J K.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

66.
Constituent dimentions of customer satisfaction a study of nationalized and private banks / Mishra, Jitendr

by Mishra, Jitendra Kumar.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

67.
Accounting for us and them Indian and Uk customer service workers reflections on offsho

by Cohen, Laurie.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

68.
Companies and the customers who hate them McGovern, Gail.

by McGovern, Gail.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

69.
New service development role of customer contact exicutives / Jayasimha, K R.

by Jayasimha, K R.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

70.
Do people differ in their preferences regarding restaurants? an exploratory study / Upadhyay, Yogesh.

by Upadhyay, Yogesh.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

71.
Customer service and the dilemma of product warranty a case of Fast Track Motors India Limited / Sushil Kumar.

by Sushil Kumar.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

72.
How valuable is word of mouth? Kumar, V.

by Kumar, V.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

73.
Customer satisfaction in the Indian banking sector a study / Jham, Vimi.

by Jham, Vimi.

Material type: Article Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

74.
Transforming strategy one customer at a time / Harrington; Richard J.

by Harrington; Richard J.

Material type: Article Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

75.
Open source salvation or suicide? / Wilson, Scott.

by Wilson, Scott.

Material type: Article Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

76.
The right way to manage unprofitable customers Mittal, Vikas.

by Mittal, Vikas.

Material type: Article Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

77.
The Role of perceived relational support in entrepreneur-cus Clercq, Dirk De.

by Clercq, Dirk De.

Material type: Article Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

78.
Customer relationship management free and open source CRM software for SMEs / Joshi, Rajiv.

by Joshi, Rajiv.

Material type: Article Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

79.
The Influence of applications on online auctions Lee, Yuan-Duen.

by Lee, Yuan-Duen.

Material type: Article Article; Format: print Publisher: 2009Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

80.
An Investigation of the consumers predisposition towards enr the retail loyalty cards Rakesh, Sapna.

by Rakesh, Sapna.

Material type: Article Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

81.
Study of customer relationship marketing practices in organi retailing in food and grocery sector in india An empirical analysis / Prasad, Ch J S.

by Prasad, Ch J S.

Material type: Article Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1).