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	1.	No cover image available Training programme on customer care and public relations post programme report by Ramesh, N. Material type: Mixed materials Publisher: Bangalore EDII 25th July, 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	2.	No cover image available Training programme on customer care and public relations post programme report by Ramesh, N. Material type: Mixed materials Publisher: Bangalore EDII 25th July 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	3.	No cover image available Quality control in pharmaceutical industry Sohrab. by Sohrab. Material type: Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	4.	No cover image available Quality control in ready-made garment industry Sohrab. by Sohrab. Material type: Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	5.	No cover image available An empirical investigation of the organization life cycle mo small business development and survival in the South Yusuf, A. by Yusuf, A. Material type: Article; Format: print Publisher: 1997Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	6.	No cover image available Brand loyality and brand switching Sachadeva, A. by Sachadeva, A. Material type: Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	7.	No cover image available Tug-of-war Gupta, M. P. by Gupta, M. P. Material type: Article; Format: print Publisher: 1997Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	8.	No cover image available The key to profit Srinivasan, P. T. Kotadia H. by Srinivasan, P. T. Kotadia H. Material type: Article; Format: print Publisher: 1997Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	9.	No cover image available IE in the service sector Singh, M. K. by Singh, M. K. Material type: Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	10.	No cover image available Preventing the premature death of relationship marketing Fournier, S. Dobscha S. by Fournier, S. Dobscha S. Material type: Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	11.	No cover image available Making business sense of the Internet Ghosh, S. by Ghosh, S. Material type: Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	12.	No cover image available Total quality management in consumer product industry Sohrab. by Sohrab. Material type: Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	13.	No cover image available Customer satisfaction to the fore Rameshkumar, S. by Rameshkumar, S. Material type: Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	14.	No cover image available Founder characteristics, startups process, and strategy/ str variables as predictors of shortline railroad perform Sapienza, Harry. J. Grimm Curt. by Sapienza, Harry. J. Grimm Curt. Material type: Article; Format: print Publisher: 1997Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	15.	No cover image available Remain competitive with enterprise resource planning Kumar, Muneesh. by Kumar, Muneesh. Material type: Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Lists: BPE. Place hold Add to cart (remove)
	16.	No cover image available Retail banking or fast food banking? Muneer, Mohammad. by Muneer, Mohammad. Material type: Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	17.	No cover image available The new face of retail banking Haldipur, Rajesh. by Haldipur, Rajesh. Material type: Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	18.	No cover image available Management of distance education- an organisational framewor Swamy, Anjaneya. by Swamy, Anjaneya. Material type: Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	19.	No cover image available One-to-one marketing Xavier, M. J. by Xavier, M. J. Material type: Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	20.	No cover image available The future of marketing: new dimensions and challanges Bezawada, Ramakrishna. by Bezawada, Ramakrishna. Material type: Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	21.	No cover image available TQM in banking Mathur, Himendu. P. by Mathur, Himendu. P. Material type: Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	22.	No cover image available Is the market research industry failing its TQM clients? Bharaktiya, Roopa. Bidare Suba. by Bharaktiya, Roopa. Bidare Suba. Material type: Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	23.	No cover image available Intranet- the internal internet Mohan Reddy, B. V. R. by Mohan Reddy, B. V. R. Material type: Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	24.	No cover image available Insurance regulatory authority bill and its impact Pillai, Karunakaran G. by Pillai, Karunakaran G. Material type: Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	25.	No cover image available Measure for measure Narang, Sanjiv. by Narang, Sanjiv. Material type: Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	26.	No cover image available Beneath the measuring scale Jomon, M. G. by Jomon, M. G. Material type: Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	27.	No cover image available The importance of older consumers to the survival of small r business in rural lowa Miller, Nancy. J. Kim Soyoung. by Miller, Nancy. J. Kim Soyoung. Material type: Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	28.	No cover image available The voice of the customer the starting point of quality Nagi, Sanjay. Gaur Ashok. by Nagi, Sanjay. Gaur Ashok. Material type: Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	29.	No cover image available Now is the time to live Mehta, Dhruv. by Mehta, Dhruv. Material type: Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	30.	No cover image available Double Loop Process The Next Innovation Paradigm / Thomas, Philip S. by Thomas, Philip S. Material type: Article; Format: print Publisher: 2003Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	31.	No cover image available An Exploratory Studdy of CRM Orientation Among Bank Employee Mittal, Alok. by Mittal, Alok. Material type: Article; Format: print Publisher: 2003Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	32.	No cover image available Delightful Moments of Truth Equals Effective CRM Sahay, Shankar. by Sahay, Shankar. Material type: Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	33.	No cover image available Customer Care with eCRM Ganesan, G. by Ganesan, G. Material type: Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	34.	No cover image available The Portman Ritz-Carlton Shanghai Asia's best employer / Weldon, Ellie. by Weldon, Ellie. Material type: Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	35.	No cover image available Will you survive the services revolution? Karmakar, Uday. by Karmakar, Uday. Material type: Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	36.	No cover image available Product market competence the nww paradigm / Grover, S K. by Grover, S K. Material type: Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	37.	No cover image available Cross selling or cross purposes? Harding, Ford. by Harding, Ford. Material type: Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	38.	No cover image available Strategy for customer satisfaction in rural banks a case study of Shivalik Kshetriya Gramin Bank, Hoshiarpur by Sharma, R D. Material type: Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	39.	No cover image available Quality of service of primary health centres insights from a field study / Rameshan, P. by Rameshan, P. Material type: Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	40.	No cover image available Taking control of word of mouth marketing the case of an entrepreneurial hotelier / Stokes, Devid. by Stokes, Devid. Material type: Article; Format: print Publisher: 2002Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	41.	No cover image available CRM done right Rigby, Darell K. by Rigby, Darell K. Material type: Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	42.	No cover image available Managing the customer experience Narayan, Tarun. by Narayan, Tarun. Material type: Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	43.	No cover image available The Learning curve in CEM Kistruck, Geoffrey M by Kistruck, Geoffrey M. Material type: Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	44.	No cover image available From CRM to experience management Thusy, Alexandra. by Thusy, Alexandra. Material type: Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	45.	No cover image available Treating employees like customers Arussy, Lior. by Arussy, Lior. Material type: Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	46.	No cover image available Designing customer value index Sahay, Vinita S. by Sahay, Vinita S. Material type: Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	47.	No cover image available The Myth of the efficient lover Arussy, Lior. by Arussy, Lior. Material type: Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	48.	No cover image available Managing customer touchpoints Deepak. by Deepak. Material type: Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	49.	No cover image available Customer communication and the small ethnic firm Dyer, Linda M. by Dyer, Linda M. Material type: Article; Format: print Publisher: 2003Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	50.	No cover image available The top ten excuses for bad service (and how to avoid needin Dickson, Duncan. by Dickson, Duncan. Material type: Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	51.	No cover image available Is Customer focus a rocket science? Banerjee, Arindam. by Banerjee, Arindam. Material type: Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	52.	No cover image available Customer value propositions in business markets Anderson, James C. by Anderson, James C. Material type: Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	53.	No cover image available Winning in the aftermarket Cohen, Morris A. by Cohen, Morris A. Material type: Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	54.	No cover image available Application of Demand Chain Initiatives to Small Businesses: Key Findings from the Indian Context Govindarajulu, Nalini by Govindarajulu, Nalini. Material type: Article; Format: print Publisher: The Journal of Entrepreneurship 2006Online access: Click here to access online Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	55.	No cover image available Perceived service quality and customer satisfaction in a pub bank in India a study / Aileni, Vidyadhar Reddy. by Aileni, Vidyadhar Reddy. Material type: Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	56.	No cover image available CRM in bank an analytical approach / Sharma, M Subramanya. by Sharma, M Subramanya. Material type: Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	57.	No cover image available Breaking the trade-off between efficiency and service Frei, Frances X. by Frei, Frances X. Material type: Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	58.	No cover image available Local producers should know to deliver higher value to custo fight MNC competition Baisya, Rajat K. by Baisya, Rajat K. Material type: Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	59.	No cover image available Understanding the process of transitioning to customer value Muthuraman, B. by Muthuraman, B. Material type: Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	60.	No cover image available TQM in higher education the customer identification issue / Mahadevappa, B. by Mahadevappa, B. Material type: Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	61.	No cover image available Strategies for two-sided markets Eisenmann, Thomas. by Eisenmann, Thomas. Material type: Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	62.	No cover image available What serves the customer best? Nunes, Paul F. by Nunes, Paul F. Material type: Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	63.	No cover image available Planet health Jain, Abhinandan K. by Jain, Abhinandan K. Material type: Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	64.	No cover image available The New rules of customer experience management Dhananjayan, G. by Dhananjayan, G. Material type: Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	65.	No cover image available Ball bouncing exercise Nandi, J K. by Nandi, J K. Material type: Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	66.	No cover image available Constituent dimentions of customer satisfaction a study of nationalized and private banks / Mishra, Jitendr by Mishra, Jitendra Kumar. Material type: Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	67.	No cover image available Accounting for us and them Indian and Uk customer service workers reflections on offsho by Cohen, Laurie. Material type: Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	68.	No cover image available Companies and the customers who hate them McGovern, Gail. by McGovern, Gail. Material type: Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	69.	No cover image available New service development role of customer contact exicutives / Jayasimha, K R. by Jayasimha, K R. Material type: Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	70.	No cover image available Do people differ in their preferences regarding restaurants? an exploratory study / Upadhyay, Yogesh. by Upadhyay, Yogesh. Material type: Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	71.	No cover image available Customer service and the dilemma of product warranty a case of Fast Track Motors India Limited / Sushil Kumar. by Sushil Kumar. Material type: Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	72.	No cover image available How valuable is word of mouth? Kumar, V. by Kumar, V. Material type: Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	73.	No cover image available Customer satisfaction in the Indian banking sector a study / Jham, Vimi. by Jham, Vimi. Material type: Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	74.	No cover image available Transforming strategy one customer at a time / Harrington; Richard J. by Harrington; Richard J. Material type: Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	75.	No cover image available Open source salvation or suicide? / Wilson, Scott. by Wilson, Scott. Material type: Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	76.	No cover image available The right way to manage unprofitable customers Mittal, Vikas. by Mittal, Vikas. Material type: Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	77.	No cover image available The Role of perceived relational support in entrepreneur-cus Clercq, Dirk De. by Clercq, Dirk De. Material type: Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	78.	No cover image available Customer relationship management free and open source CRM software for SMEs / Joshi, Rajiv. by Joshi, Rajiv. Material type: Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	79.	No cover image available The Influence of applications on online auctions Lee, Yuan-Duen. by Lee, Yuan-Duen. Material type: Article; Format: print Publisher: 2009Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	80.	No cover image available An Investigation of the consumers predisposition towards enr the retail loyalty cards Rakesh, Sapna. by Rakesh, Sapna. Material type: Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	81.	No cover image available Study of customer relationship marketing practices in organi retailing in food and grocery sector in india An empirical analysis / Prasad, Ch J S. by Prasad, Ch J S. Material type: Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

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Your search returned 374 results.