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1.
Customer service management training 101

by Evenson, Renee.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.3124 E9C8 (1).

2.
What to say to a porcupine 20 humorous tales that get to the heart of great customer service

by Gallagher, Richard S.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G2W4 (1).

3.
Customer service training 101 quick and easy techniques that get great results

by Evenson, Renee.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658.3124 E9C8 (1).

4.
Managing challenging clients building effective relationship with difficult customers

by Oade, Aryanne.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hampshire Palgrave Macmillan 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 O2M2 (1).

5.
This is service design thinking basics-tools-cases

by Stickdorn, Marc | Schneider, Jacob.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Jersey John Wiley and Sons 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658 S8T4 (1).

6.
Service management operations, strategy, information technology

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.809 F4S3 (1).

7.
Dabawala lessons for building lasting success based on values

by Pandit, Shrinivas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658 P2D2 (1).

8.
Dabawala

by Pandit, Shrinivas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Diamond Books 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658 P2D2 (1).

9.
Hospitality marketing and management

by Mathews, J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Aavishkar 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658.808 M2H6 (1).

10.
Service management operations, strategy, information technology

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.809 F4S3 (1).

11.
Service management operations, strategy, information technology

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.809 F4S3 (1).

12.
Customer value investment formula for sustained business success

by Mahajan, Gautam.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Response Books 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 M2C8 (1).

13.
Financial services vol.I

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hyderabad ICFAI 2003Availability: Items available for loan: Ahmedabad (HO)Call number: 658 I6 (1).

14.
Dabbewale Pandit, Srinivas

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Diamond Pocket Books (Pvt.) Ltd. 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658 P2D2 (1).

15.
Learn for service organizations and offices a holistic approach for achieving operational excellence and offices

by Sarkar, Debashis.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Pearson 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.808 S2L3 (1).

16.
5s for service organizations and offices a lean look at improvements

by Sarkar, Debashis.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Pearson 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.809 S2F4 (1).

17.
Tourism operations and management

by Roday, Sunetra | Joshi, Vandana | Biwal, Archana.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi OUP 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.809 R6T6 (1).

18.
Customer relationship management: concepts and technologies

by Buttle, Francis.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Rouledge Taylor and Francis Group 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8C8 (1).

19.
How companies win profiting from demand-driven business models no matter what business you're in

by Kash, Rick | Calhoun, David.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York HarperCollins Publishers 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4092 K2H6 (1).

20.
The Service innovation handbook: action oriented creative thinking toolkit for service organizations; templates- cases-capabilities

by Kimbell, Lucy.

Publisher: Amsterdam, Netherland BIS Publishers 2016 repAvailability: Items available for loan: Ahmedabad (HO)Call number: 658.812 K4S3 (1).

21.
Customer relationship management: concepts and technologies

by Buttle, Francis | Maklan, Stan.

Edition: 4th ed. rep. Publisher: Oxon Routledge / Taylor & Francis Group 2021Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8C8 (1).

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