000			01328nab a22001817a 4500
008			160615b2014 xxu||||| |||| 00| 0 eng d
100			_aKashif Muhammad
245			_aCustomer Satisfaction at Public Hospitals in Pakistan _cPAKSERV Application / Kashif Muhammad.
260			_c2014
300			_a677 - 693
520			_aResearch studies investigating service quality in organizations have popularized various tools. However, the usefulness of these tools in cross-cultural settings has been challenged and needs further investigation. The purpose of this study is to examine the efficacy of PAKSERV in deciphering the service quality of public sector hospitals in the Asian context of Pakistan. The study used a survey method where data was collected through a questionnaire which employed the PAKSERV dimensions of tangibility, reliability, assurance, sincerity, personalization and formality. Data was collected from 500 respondents visiting different public sector hospitals in the province of Punjab, Pakistan. The collected responses were analyzed using means, correlations and confirmatory factor analysis to interrogate the PAKSERV model
650			_aPakistan
650			_aService Quality
650			_aPakserv
650			_aServqual
650			_aPublic Hospitals
773			_aGlobal Business Review _dDecember
999			_c42165 _d42165