000			01075nab a22001217a 4500
008			160615b1995 xxu||||| |||| 00| 0 eng d
100			_aHilburt-Davis, Jane
245			_aUsing the process content framework _cguidelines for the content expert / Hilburt-Davis, Jane.
260			_c1995
300			_a189 - 199
520			_aFamily business consultants, whatever their profession of origin, can make use of the distinction between what people say (content) and how they say it (process). This article summarizes some key concepts that process experts draw from family systems, organization development, and conflict resolution/negotiation theories to formulate a process/content framework. We suggest guidelines, illustrated with case examples, that can help family business consultants who are content experts move more thoughtfully and effectively between these two ways of viewing a family business. These guidelines can also help family businesses choose between the process or content experts they may need in different situations.
773			_aFamily Business Review _dSep
999			_c43519 _d43519