000			00696pam a2200205a 44500
008			160523b2013 xxu||||| |||| 00| 0 eng d
020			_a9783642355530
082			_a658.812 R2C8
100			_aRajola, Federico
245			_aCustomer relationship management in the financial industry _borganizational processes and technology innovation
260			_aNew York _bSpringer _c2013
300			_axii,181p.
650			_aMarketing Management
650			_aMarketing
650			_aManagement Information Systems
650			_aCustomer Relations and Financial Institutions
650			_aFinancial Institutions Management
650			_aCustomer Relation Management
650			_aCustomer Relations
999			_c50355 _d50355