000			00865pam a2200277a 44500
008			160523b2011 xxu||||| |||| 00| 0 eng d
020			_a9781118156308
082			_a658 S8T4
100			_aStickdorn, Marc
245			_aThis is service design thinking _bbasics-tools-cases
260			_aNew Jersey _bJohn Wiley and Sons _c2011
300			_a373p.incl.index
650			_aService Design Cases
650			_aService Design Tools
650			_aService Design Basics
650			_aCustomer Services Management
650			_aService Industries Planning
650			_aLateral Thinking and Service Design
650			_aCustomer Services
650			_aCreative Thinking
650			_aCreative Ability in Business
650			_aService Industries Management
650			_aService Design
650			_aService Design Thinking
700			_aSchneider, Jacob
999			_c50664 _d50664