000 00774pam a2200253a 44500
008 160523b2013 xxu||||| |||| 00| 0 eng d
020 _a9788132109563
082 _a658.812 G8O7
100 _aGureja, Gopal K
245 _aOrganisational schizophrenia
_bimpact on customer service quality
260 _aNew Delhi
_bSage Response
_c2013
300 _axxx,346p.incl.index
650 _aImpact
650 _aOrganisational Schizophrenia
650 _aCustomer Service Management
650 _aMarketing Management
650 _aCustomer Service Quality
650 _aQuality
650 _aOrganizational Behavior and Customer Service
650 _aCustomer Service
650 _aCustomer Services
650 _aCustomer Relation
650 _aCustomer Relations
999 _c53252
_d53252