000 00534pam a2200205a 44500
008 160523b2003 xxu||||| |||| 00| 0 eng d
020 _a0070582092
082 _a658.812 B2C6
100 _aBarlow, Janelle
245 _aA Complaint is a gift
_b
260 _aNew Delhi
_bTMH
_c2003
300 _ax, 222p.
650 _aConsumer Relations
650 _aConsumer Service
650 _aCustomer Complaint
650 _aCustomer Relations
650 _aCustomer Service
650 _aConsumer Complaint
700 _aMoller, Claus
999 _c62887
_d62887