000 00613pam a2200181a 44500
008 160523b2005 xxu||||| |||| 00| 0 eng d
082 _aCDROM
245 _aCNBC TV 18
_bthe ultimate answer to why companies are falling short of their customers' expectations inspite of innovations and opportunities - future of competition
260 _aMumbai
_bTelevision Eighteen India Ltd.
_c2005
260 _a
_b
_c
300 _avp. + CD ROM
650 _aCDROM
650 _aCNBC
650 _aLessons in Excellence
650 _aTelevision Eighteen India Ltd
650 _aCustomers' Expectations
650 _aCNBC TV
999 _c64953
_d64953