000			00744pam a2200277a 44500
008			160523b2004 xxu||||| |||| 00| 0 eng d
082			_aCDROM
245			_aAIMA: IT tools for enhancing CRM delivery system (CDROM) _b
260			_aNew Delhi _bAIMA / Excel Multimedia _c2004
260			_a _b _c
300			_axii,226p.incl.index
650			_aQuality Applications
650			_aDelivery System
650			_aCRM
650			_aIT Tools
650			_aSanjeev Mago
650			_aSudhanshu Rawat
650			_aManagement
650			_aNational Management Convention
650			_aProceedings
650			_aExcel Multimedia
650			_aAll India Management Association
650			_aAIMA
650			_aCDROMs
650			_aCDROM
999			_c66903 _d66903