000			00568pam a2200181a 44500
008			160523b1994 xxu||||| |||| 00| 0 eng d
020			_a0442018525
082			_a658.812 H3L3
100			_aHeil, Gary
245			_aLeadership and the Customer Revolution: the Messy, Unpredicetable,and Inescapably Human Challenge of making the Rhetoric of Change a Reality _b
260			_aNew York _bVan Nostrand Reinhold _c1994
300			_a290p.
650			_aCustomer Relation
650			_aMarketing
650			_aManagement
700			_aTate, Rick
700			_aParker, Tom
999			_c67636 _d67636