Please use this identifier to cite or link to this item: http://library.ediindia.ac.in:8181/xmlui//handle/123456789/1223
Title: Book Review: D.B.N. Murthy, Managing Quality: A Practical Guide to Customer Satisfaction, Response Books, New Delhi, 1999, pp. 226.
Authors: Srivastava, A K
Issue Date: Sep-2001
Publisher: Sage Publications
URI: http://hdl.handle.net/123456789/1223
Appears in Collections:September Vol.10 No.(2)

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