Please use this identifier to cite or link to this item: http://library.ediindia.ac.in:8181/xmlui//handle/123456789/982
Title: Book Review: The Little Book of Big Customer Satisfaction Measurement
Authors: Ganesh, P
Issue Date: Sep-2013
Publisher: Sage Publications
Citation: http://joe.sagepub.com/content/22/2/248.refs.html
URI: http://hdl.handle.net/123456789/982
Appears in Collections:September Vol.22 No.(2)

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