Abstract:
As concept of service orientation (SO) aimed to provide the best service in competitive environment has
attained more attention among organizations, combination of SO with entrepreneurship can produce a jump
towards qualified service and gaining competitive advantage and employees’ positive feeling on their job
more. However, this combination has received limited research attention. Thus, this paper is to investigate
impact of three dimensions of SO combined with entrepreneurship namely servant entrepreneur leadership,
employee's entrepreneurial empowerment and customer focus on job satisfaction (JS) and organizational
citizenship behavior (OCB) in Tehran-Omid Entrepreneurship Fund. Data were collected through
questionnaires. By drawing on data through questionnaires from 120 managers and experts working there, it
is observed that unlike servant entrepreneur leadership, customer focus has no positive effect on JS and OCB.
Besides, employees' entrepreneurial empowerment has no impact on JS while it affects OCB. Finally the
impact of JS and OCB was confirmed.
Description:
Thirteenth Biennial Conference on Entrepreneurship/ Edited by Sasi Misra, Sunil Shukla, Ganapathi Batthini
