Prioritization of Sustainability Criteria of Service Only Supply Chain: A Case Study of Indian Hospitals

Abstract

Unlike manufacturing supply chain the adoption of sustainable practices is less evident in Service only supply chain (SOSC). The purpose of this paper is to identify sustainable practices applicable in SOSC and prioritize these practices for the inclusion of sustainable practices in SOSC. These practices are identified from literature review and finalized with expert’s opinion. Fuzzy TOPSIS method is used for finding the ranks of the sustainable practices. The case study of a Hospital is taken for testing the applicability of the research. This study identifies fifteen key sustainable practices related to SOSC and prioritizes these practices. Limited studies are found in the area of SOSC and this study not only identifies applicable sustainable practices for SOSC but also prioritize these practices in order of their importance for the inclusion of sustainability in SOSC. This study will enable the working professional in identifying the important sustainable practices related to SOSC and better knowledge of these practices will enable them in managing these practices efficiently and effectively.