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Service Supply Chain: From Bibliometric Analysis to Content Analysis, Current Research Trends and Future Research Directions

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dc.contributor.author Nagariya, Ramji
dc.contributor.author Kumar, Divesh
dc.contributor.author Kumar, Ishwar
dc.date.accessioned 2022-07-24T11:26:46Z
dc.date.available 2022-07-24T11:26:46Z
dc.date.issued 2021-01-19
dc.identifier.citation Nagariya, R., Kumar, D. and Kumar, I. (2021), "Service supply chain: from bibliometric analysis to content analysis, current research trends and future research directions", Benchmarking: An International Journal, Vol. 28 No. 1, pp. 333-369. https://doi.org/10.1108/BIJ-04-2020-0137 en_US
dc.identifier.issn 1463-5771
dc.identifier.uri http://library.ediindia.ac.in:8181/xmlui//handle/123456789/13446
dc.description Nagariya, R., Kumar, D. and Kumar, I. (2021), "Service supply chain: from bibliometric analysis to content analysis, current research trends and future research directions", Benchmarking: An International Journal, Vol. 28 No. 1, pp. 333-369. https://doi.org/10.1108/BIJ-04-2020-0137 en_US
dc.description.abstract Purpose – The purpose of this study is to carry out the systematic literature review, bibliometric analysis and content analysis of extant literature of service supply chain (SSC). Design/methodology/approach – Systematic literature review (SLR) technique was used for identifying the research papers. In the first step after reading titles, abstracts and keywords and, full-length articles wherever required, papers not related to SSC were removed. In second steps papers were read more critically and papers not related to SSC were removed. Finally on 502 papers bibliometric and content analysis was further carried out. Content analysis was based on the clusters formed by bibliographic coupling. Further, content analysis of the recent articles revealed the current research trends and research gaps. Findings – This paper identified the six existing research diversifications in SSC as (1) logistics SSC, (2) model, framework and conceptual papers, (3) third-party logistics service providers, (4) articles from various perspective, (5) measurement of quality and performance on services and (6) impact of adoption of technology, cooperation and branding on logistics service providers. Further, six future research directions are also provided. Practical implications – This research provides a clear view of the progression of publication, research diversification, research themes of six identified clusters, sub-themes of clusters and content analysis of each cluster. Content analysis of recent articles reveals the current research trend and future research directions. Originality/value – This is a first of its kind of study which presents the diversification of research areas within SSC, bibliometric analysis, content analysis and provides actionable future research direction. en_US
dc.language.iso en en_US
dc.publisher Emerald Publishing en_US
dc.subject Service Supply Chain en_US
dc.subject Service Operations en_US
dc.subject Systematic Literature Review en_US
dc.subject Bibliometric Analysis en_US
dc.subject Content Analysis en_US
dc.title Service Supply Chain: From Bibliometric Analysis to Content Analysis, Current Research Trends and Future Research Directions en_US
dc.type Article en_US


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