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Using the process content framework guidelines for the content expert / Hilburt-Davis, Jane.

By: Hilburt-Davis, Jane

Material type: Article

ArticlePublisher: 1995Description: 189 - 199 In: Family Business ReviewSummary: Family business consultants, whatever their profession of origin, can make use of the distinction between what people say (content) and how they say it (process). This article summarizes some key concepts that process experts draw from family systems, organization development, and conflict resolution/negotiation theories to formulate a process/content framework. We suggest guidelines, illustrated with case examples, that can help family business consultants who are content experts move more thoughtfully and effectively between these two ways of viewing a family business. These guidelines can also help family businesses choose between the process or content experts they may need in different situations.

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Item type	Current location	Call number	Vol info	Status	Date due	Barcode
Articles	Ahmedabad (HO)	(Browse shelf)	Vol. 8, Issue. 3	Available		019989

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Previous	Factors that influence the next generation's decision to tak family farm	Forgotten sources of capital for the family-owned business	Implications of gender bias in family business	Using the process content framework	Developing leadership in the successor generation	A promising workshop model	The role of the founder in creating organisational culture	Next

Family business consultants, whatever their profession of origin, can make use of the distinction between what people say (content) and how they say it (process). This article summarizes some key concepts that process experts draw from family systems, organization development, and conflict resolution/negotiation theories to formulate a process/content framework. We suggest guidelines, illustrated with case examples, that can help family business consultants who are content experts move more thoughtfully and effectively between these two ways of viewing a family business. These guidelines can also help family businesses choose between the process or content experts they may need in different situations.

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