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1.
Customer worthy why and how everyone in your organization must think like a customer

by Hoffman, Michael R.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Macmillan Publishers India Ltd. 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.8105 H6C8 (1).

2.
Introduction to facet theory: content design and intrinsic data analysis in behavioral research

by Shye, Samuel | Elizur, Dov | Hoffman, Michael.

Publisher: Thousand Oaks, CA Sage Publications, Inc. 1994Availability: Items available for loan: Ahmedabad (HO)Call number: 300.72 A7 (1).

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