Breaking the trade-off between efficiency and service Frei, Frances X.
By: Frei, Frances X
Material type: ArticlePublisher: 2006Description: 92-101Subject(s): Service Businesses | Customer Variability | Consumer Behaviour In: Harvard Business ReviewItem type | Current location | Call number | Vol info | Status | Date due | Barcode |
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Articles | Ahmedabad (HO) | (Browse shelf) | Vol. 84, Issue. 11 | Available | 011468 |
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