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Customer service training 101 quick and easy techniques that get great results

by Evenson, Renee.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658.3124 E9C8 (1).

2.
The Leadership challenge: how to make extraordinary things happen in organizations

by Kouzes, James M | Posner, Barry Z.

Edition: 6th ed. Publisher: New Delhi Wiley India Pvt. Ltd. 2017Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4092 K6L3 (1).

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