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1.
Managing quality :a practical guide to customer satisfaction

by Murthy, D B N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Response Books 1999Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4013 M8M2 (1).

2.
Managing Quality: A Practical Guide to Customer Satisfaction

by Murthy, D B N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Response Books 1999Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4013 M8M2 (1).

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