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1.
How humanism can contribute to the development and uniquenes service management Sandoff, Mette.

by Sandoff, Mette.

Material type: Article Article; Format: print Publisher: 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

2.
Service Recovery Paradox The Success Parameters / Krishna, Anupam.

by Krishna, Anupam.

Material type: Article Article; Format: print Publisher: 2014Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

3.
IBM IT service management: managing the business IT

Material type: Film Film; Type of visual material: game Publisher: Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

4.
Service management : operation, strategy and information technology

Material type: Film Film; Type of visual material: game Publisher: Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

5.
Service management : operation, strategy and information technology

Material type: Film Film; Type of visual material: game Publisher: Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

6.
The Kindness revolution the company-wide culture shift that inspires phenomenal customer service

by Horrell, Ed.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 H6K4 (1).

7.
Managing challenging clients building effective relationship with difficult customers

by Oade, Aryanne.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hampshire Palgrave Macmillan 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 O2M2 (1).

8.
Analytical models for decision making

by Sanderson, Colin | Gruen, Reinhold.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 363.7 U6 (1).

9.
Environment, health and sustainable development

by Landon, Megan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 363.7 U6 (1).

10.
Economic analysis for management and policy

by Jan, Stephen [et.al].

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 363.7 U6 (1).

11.
Organisational schizophrenia impact on customer service quality

by Gureja, Gopal K.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Sage Response 2013Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G8O7 (1).

12.
The Service management audit a nine-step assessment to determine the direction and effectiveness of each service unit in your business

by Armistead, Colin | Clark, Graham R.

Material type: Text Text; Literary form: Publisher: Cambridge Cambridge Strategy Publications Ltd. Availability: Items available for reference: Ahmedabad (HO) ReferenceCall number: 658 C6 (1). :

13.
Health service management culture, consensus and the middle manager

by Carney, Marie.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 363.7 C2H3 (1).

14.
Service management operations, strategy, information technology

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.809 F4S3 (1).

15.
Dabawala lessons for building lasting success based on values

by Pandit, Shrinivas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658 P2D2 (1).

16.
Dabawala

by Pandit, Shrinivas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Diamond Books 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658 P2D2 (1).

17.
Start your own restaurant and more pizzeria, coffee house, deli, bakery, catering business

by Lynn, Jacquelyn.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Entrepreneur Press 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.022 E6 (1).

18.
Service management operations, strategy, information technology

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.809 F4S3 (1).

19.
Service management operations, strategy, information technology

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.809 F4S3 (1).

20.
Dabbewale Pandit, Srinivas

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Diamond Pocket Books (Pvt.) Ltd. 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658 P2D2 (1).

21.
Strategic service management

by Sharma, R D (Ed.) | Tandon, Sandeep (Ed.) | Chahal, Hardeep (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Excel Books 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4012 S8 (1).

22.
Service sector management an Indian perspective

by Bhattacharjee, C.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Jaico 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.809 B4S3 (1).

23.
Service sector management an Indian perspective

by Bhattacharjee, C.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Jaico 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.809 B4S3 (1).

24.
The Kindness revolution the company-wide culture shift that inspires phenomenal customer service

by Horrell, Ed.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI Learning Pvt.Ltd. 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 H6K4 (1).

25.
Management of human service programs

by Lewis, Judith A | Lewis, Michael D | Packard, Thomas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: California Thomson / Brooks Cole 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658 L3M2 (1).

26.
Superior customer service the prompt approach to success

by Quinn, Michael | Byron, Lynda.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 Q8S8 (1).

27.
Services marketing management

by Mudie, Peter | Pirrie, Angela.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Oxford Butterworth-Heinemann 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.809 M8S3 (1).

28.
Services marketing

by Vasanti, Venugopal | Raghu, V N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Himalaya Publishing House 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.809 V3S3 (1).

29.
Managing health service

by Goodwin, Nick | Iles, Valerie | Gruen, Reinhold.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 363.7 U6 (1).

30.
Making health policy

by Buse, Kent | Walt, Gill | Mays, Nicolas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 363.7 U6 (1).

31.
Health promotion policy

by Davies, Maggie (Ed.) | Macdowall, Wendy (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 363.7 U6 (1).

32.
Analytical models for decision making

by Sanderson, Colin | Gruen, Reinhold.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 363.7 U6 (1).

33.
Financial management in health service

by Gruen, Reinhold | Howarth, Anne.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 363.7 U6 (1).

34.
Economic evaluation

by Fox-Rushby, Julia (Ed.) | Cairns, John (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 363.7 U6 (1).

35.
Economic analysis for management policy

by Jan, Stephen | Archibald, Kate | Hanson, Kara | Roberts, Jenny | Kumaranayake, Lilani.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 363.7 U6 (1).

36.
Issues in public health

by Pomerleau, Joceline (Ed.) | McKee, Martin (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 363.7 U6 (1).

37.
Global change and health

by Lee, Kelley (Ed.) | Collin, Jeff (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 363.7 U6 (1).

38.
Environment, health and sustainable development

by Landon, Megan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 363.7 U6 (1).

39.
S-Business reinventing the service organization

by Alexander, James A | Hordes, Mark W.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Biztantra 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658 A5S2 (1).

40.
S-Business reinventing the service organization

by Alexander, James A | Hordes, Mark W.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Biztantra 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658 A5S2 (1).

41.
Dabawalas: lessons for building lasting success based on values

by Pandit, Shrinivas.

Material type: Text Text Publisher: New Delhi TMH 2007Availability: Items available for loan: BhubaneswarCall number: 658 PAN (1).

42.
Textbook of food and beverage management

by Andrews, Sudhir.

Material type: Text Text Publisher: New Delhi TMH 2008Availability: Items available for loan: BhubaneswarCall number: 664 AND (1).

43.
Dabawalas: lessons for building lasting success based on values

by Pandit, Shrinivas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi: TMH 2007Availability: Items available for loan: BhopalCall number: 658  PAN (1).

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