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1.
TQM, the winning formula Mohan, S. M. Aparna P.

by Mohan, S. M. Aparna P.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

2.
Remain competitive with enterprise resource planning Kumar, Muneesh.

by Kumar, Muneesh.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).
Lists:

3.
Outsourcing An Effective Approach for Small Units to Grow / Sarnagadhar

by Sarnagadharan, M.

Material type: Article Article; Format: print Publisher: 2003Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

4.
Business Process Outsourcing (BPO) Opportunities Galore What, Why, and Hoe to enter the ITES Industry / Singh, Niki

by Singh, Nikita.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

5.
Business Process Digitization, Strategy and the Impact of Fi Size The Case of the Magazine Publishing Industry / BarNir, Anat

by BarNir, Anat.

Material type: Article Article; Format: print Publisher: 2003Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

6.
Business Process Outsourcing (BPO) Emerging Scenario and Strategic Options for IT-enabled Servi

by Ramachandran, K.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

7.
Does the 'BAN' pinch the boon? Nagarajan, N R.

by Nagarajan, N R.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

8.
BPR (Business Process Re-engineering) initiatives a case study / Suri, Gunmala.

by Suri, Gunmala.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

9.
BPO driving major shift in business module / Chitta, Gopala Kri

by Chitta, Gopala Krishna.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

10.
Business process outsourcing boom will it remain? / Raman, R.

by Raman, R.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

11.
Business process outsourcing advantage India / Jain B, Ravi Kumar.

by Jain B, Ravi Kumar.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

12.
The human disconnect in call centres Sharma, Rajni Kant.

by Sharma, Rajni Kant.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

13.
The Coming commoditization of processes Davenport, Thomas H.

by Davenport, Thomas H.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

14.
Is BPO a boon or bane to small scale business Murugadoss, M.

by Murugadoss, M.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

15.
Indian ITES-BPO vision 2010 / Karnik, Kiran.

by Karnik, Kiran.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

16.
Our people count Bijoor, Harish.

by Bijoor, Harish.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

17.
Information security and compliance Mehta, Sunil.

by Mehta, Sunil.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

18.
Nasscom announces ranking of third party ITES Kistruck, Geoffrey M

by Kistruck, Geoffrey M.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

19.
Business outsourcing and Indo-US relations Iqbal, Badar Alam.

by Iqbal, Badar Alam.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

20.
Maturing of Indian BPO industry Arora, Rohit.

by Arora, Rohit.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

21.
Transparent leadership Sandhu, Dan.

by Sandhu, Dan.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

22.
India on the launching pad Sekhar, Madhu R.

by Sekhar, Madhu R.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

23.
BPO work pressure causes insomnia Parikh, Samir.

by Parikh, Samir.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

24.
Strategies to retain human capital in business process outso (BPO) industry Raman, R.

by Raman, R.

Material type: Article Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

25.
Managing attrition in the BPO industry critical factors and strategic recommendations / Scalem, M.

by Scalem, M.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

26.
Employment in the bpo industry current status and future pro Vani, B P.

by Vani, B P.

Material type: Article Article; Format: print Publisher: 2009Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

27.
The Evolution of offshore outsourcing in India Agrawal, Soni.

by Agrawal, Soni.

Material type: Article Article; Format: print Publisher: 2010Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

28.
Managing business process outsourcing Luo, Yadong.

by Luo, Yadong.

Material type: Article Article; Format: print Publisher: 2010Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

29.
Service provider's competences in business process outsourci delivering successful outcome an exploratory study / Shah Bharadwaj, Sangeeta.

by Shah Bharadwaj, Sangeeta.

Material type: Article Article; Format: print Publisher: 2010Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

30.
When countries like India go for change, they go straight to class Tyagarajan, N V.

by Tyagarajan, N V.

Material type: Article Article; Format: print Publisher: 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

31.
Impact of Organizational Culture on Commitment of Employees: Empirical Study of BPO Sector in India Dwivedi, Sulakshna.

by Dwivedi, Sulakshna.

Material type: Article Article; Format: print Publisher: 2014Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

32.
An Analytical Study of Existing Business Processes of SME Chitale, C M.

by Chitale, C M.

Material type: Article Article; Format: print Publisher: 2009Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

33.
BPO Industry report

by .

Material type: Text Text; Literary form: Publisher: New Delhi ABP Pvt.Ltd. / Business World Availability: Items available for loan: Ahmedabad (HO)Call number: 658.72 B7 (1).

34.
BPO digest

by Shikarpur, Deepak (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Pune Ameya Prakashan 2004Availability: Items available for loan: Ahmedabad (HO)Call number: 658.72 B7 (1).

35.
What's this India business? offshoring, outsourcing, and the global services revolution

by Davies, Paul.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London Nicholas Brealey International 2004Availability: No items available : Withdrawn (1).

36.
Organizational transformation through business process reengineering: applying the lessons learned

by Sethi, Vikram | King, William R.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Noida Dorling Kindersley (India) Pvt.Ld. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4063 S3O7 (1).
Lists:

37.
Business process reengineering

by Srinivasan, R.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH Education Pvt.Ltd. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4063 S7B8 (1).
Lists:

38.
Work goes mobile Nokia's lessons from the leading edge

by Lattanzi, Michal | Gopalkrishnan, Vishy | Korhonen, Antti.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Chichester, UK John Wiley & Sons Ltd. 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 338.762 L2W6 (1).

39.
Business process reengineering text and cases

by Radhakrishnan, R | Balasubramanian, S.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.5 R2B8 (2).
Lists:

40.
Business process outsourcing for strategic advantage

by Saxena, K B C | Bharadwaj.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Excel Books 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658.72 S2B8 (1).

41.
Business process outsourcing for strategic advantage

by Saxena, K B C | Bharadwaj.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Excel Books 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658.72 S2B8 (1).

42.
Soft skills for the BPO sector

by Verma, Shalini.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Noida Dorling Kindersley (India) Pvt.Ltd. 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 153 V3S6 (1).

43.
BPO industry in India business process outsourcing revealed

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Bennett Coleman and Co.Ltd 2004Availability: Items available for loan: Ahmedabad (HO)Call number: 658.72 B7 (1).

44.
Global services moving to a level playing field

by Kobayashi-Hillary, Mark | Sykes, Richard.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: BCS (The British Computer Society) 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.72 B2 (1).

45.
Business process outsourcing (BPO) concept, current trends, management, future challenges

by Nakkiran, S (Ed.) | Franklin, D John (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Deep and Deep 2004Availability: Items available for loan: Ahmedabad (HO)Call number: 658.72 B8 (1).

46.
Management information systems (an insight)

by Gupta, Hitesh.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi International book House pvt.Ltd. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.403 G8M2 (1).
Lists:

47.
Beyond reengineering how the process-centred organization is changing our work an

by Hammer, Michael.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London Profile Book Ltd. 2003Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4063 H2B3 (1).
Lists:

48.
Business process outsourcing oh! BPO-structure and chaos, fun and agony

by Anandkumar, V | Biswas, Subhasish.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Response Books / Sage 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.72 A6B8 (1).

49.
E-governance a comprehensive framework

by Gupta, D N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Century Publications 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 352.38 G8E4 (1).
Lists:

50.
BPO dynamics a global handshake

by Shitole, G Y | Sontakke, Kaustubh A.

Material type: Text Text Publisher: New Delhi Adhyayan Publishers 200Availability: Items available for loan: Ahmedabad (HO)Call number: 658.72 S4B7 (1).

51.
IT and business intelligence

by Jena, R K (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Excel Books 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.47 I8 (1).

52.
Outsourcing success the business imperative

by Patel, Alpesh B | Aran, Hemendra.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658.72 P2O8 (1).

53.
Outsourcing to India the offshore advantage

by Kobayashi-Hillary, Mark.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Springer (India) Pvt.Ltd. 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658.72 K6O8 (1).

54.
Managing business support services collaborating to compete

by Reuvid, Jonathan (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London GMB Publishing Ltd. / Kogan Page 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.72 M2 (1).

55.
Business process management practical guidelines to successful implementations

by Jeston, John | Nelis, Johan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Oxford Butterworth-Heinemann 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658 J3B8 (1).

56.
Understanding organizational change

by Mills, Jean Helms (Ed.) | Mills, Albert J (Ed.) | Dye, Kelly (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Oxon Routledge 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.406 U6 (1).
Lists:

57.
Human capital in the Indian IT/BPO industry

by Pereira, Vijay | Malik, Ashish.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Houndmills, Basingstoke, Hampshire New York, NY Palgrave Macmillan 2015Availability: Items available for loan: Ahmedabad (HO)Call number: 004.0683 P3H8 (1).

58.
Strategic cost management

by Kishore, Ravi M.

Edition: 5th ed. Publisher: New Delhi Taxmann Publications (P.) Ltd. 2018Availability: Items available for loan: Ahmedabad (HO)Call number: 658.15 K4S8 (1).

59.
Organizational transformation through business process reengineering: applying the lessons learned

by Sethi, Vikram | King, William R.

Publisher: Noida Pearson India Education Services Pvt. Ltd. 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4063 S3O7 (1).

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