This is service design thinking basics-tools-cases

By: Stickdorn, Marc
Contributor(s): Schneider, Jacob
Material type: TextTextPublisher: New Jersey John Wiley and Sons 2011Description: 373p.incl.indexISBN: 9781118156308Subject(s): Service Design Cases | Service Design Tools | Service Design Basics | Customer Services Management | Service Industries Planning | Lateral Thinking and Service Design | Customer Services | Creative Thinking | Creative Ability in Business | Service Industries Management | Service Design | Service Design ThinkingDDC classification: 658 S8T4
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