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1.
Remain competitive with enterprise resource planning Kumar, Muneesh.

by Kumar, Muneesh.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).
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2.
ASTD ultimate basic business skills: training an effective workforce Atwood, Christee Gabour

Material type: Film Film; Type of visual material: Publisher: Virgina ASTD Press 2009Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

3.
The Ultimate online customer service guide how to connect with your customers to sell more!

by Collier, Marsha.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hoboken, NJ John Wiley & Sons, Inc. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 C6U5 (1).

4.
Managing knock your socks off service

by Bell, Chip R | Zielinski, Dave | Zemke, Ron.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B3M2 (1).

5.
Knock your socks off selling

by Gitomer, Jeffrey | Zemke, Ron.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 1999Availability: Items available for loan: Ahmedabad (HO)Call number: 658.85 G4K6 (1).

6.
Customer service management training 101

by Evenson, Renee.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.3124 E9C8 (1).

7.
Who's your gladys? how to turn even the most difficult customer into your biggest fan

by Suttle, Marilyn | Vest, Lory Jo.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 S8W4 (1).

8.
Demystifying Six sigma a company-wide approach to continuous improvement

by Larson, Alan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2003Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4013 L2D3 (1).

9.
What to say to a porcupine 20 humorous tales that get to the heart of great customer service

by Gallagher, Richard S.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G2W4 (1).

10.
Customer service training 101 quick and easy techniques that get great results

by Evenson, Renee.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658.3124 E9C8 (1).

11.
The Customer service activity book 50 activities for inspiring exceptional service

by Doane, Darryl S | Sloat, Rose D.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 D6C8 (1).

12.
Reorganize for resilience putting customers at the centre of your business

by Gulati, Ranjay.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston, MA Harvard Business Press 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G8R3 (1).

13.
Managing challenging clients building effective relationship with difficult customers

by Oade, Aryanne.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hampshire Palgrave Macmillan 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 O2M2 (1).

14.
Open services innovation rethinking your business to grow and complete in a new era

by Chesbrough, Henry.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: San Francisci, CA Jossey-Bass / Wiley 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4063 C4O7 (1).

15.
Service business development strategies for value creation in manufacturing firms

by Fischer, Thomas | Fleisch, Elgar | Gebauer, Heiko.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Cambridge Cambridge University Press 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4012 F4S3 (1).

16.
This is service design thinking basics-tools-cases

by Stickdorn, Marc | Schneider, Jacob.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Jersey John Wiley and Sons 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658 S8T4 (1).

17.
Compendium of customer service questionnaires and inventories

by Cook, Sarah.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hampshire, UK Gower Publishing Ltd. 2002Availability: Items available for reference: Ahmedabad (HO) ReferenceCall number: 658.812 C6C6 (1). :

18.
Organisational schizophrenia impact on customer service quality

by Gureja, Gopal K.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Sage Response 2013Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G8O7 (1).

19.
Customer relationship management a strategic approach to marketing

by Mukerjee, Kaushik.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 M8C8 (1).

20.
Dabawala lessons for building lasting success based on values

by Pandit, Shrinivas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658 P2D2 (1).

21.
Dabawala

by Pandit, Shrinivas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Diamond Books 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658 P2D2 (1).

22.
CRM (Customer relationship management) CDROM

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Bennett Coleman & Co.Ltd. 2004; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

23.
Customer value investment formula for sustained business success

by Mahajan, Gautam.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Response Books 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 M2C8 (1).

24.
Integrated retail management (Indian adaptation)

by Ogden, James R | Ogden, Denise T.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Biztantra / Houghton Mifflin Co. 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658.87 O4I6 (1).

25.
Customer satisfaction planning ensuring product quality and safety within your MRP/ERP systems

by Hirata, Thomas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Productivity Press 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 H4C8 (1).

26.
The Economic Times in the classroom: customer service-CDROM

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Times Multimedia India 2008; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

27.
Built to love creating products that captivate customers

by Boatwright, Peter | Cagan, Jonathan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH Education Pvt.Ltd. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B6B8 (1).

28.
ASTD ultimate basic business skills training an effective workforce

by Atwood, Christee Gabour.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Virginia ASTD Press 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658 U5 (1).

29.
Dabbewale Pandit, Srinivas

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Diamond Pocket Books (Pvt.) Ltd. 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658 P2D2 (1).

30.
Successful customer service get brilliant results fast

by Rowson, Pauline.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Viva Books 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658 S8 (2).

31.
Ultimate CV over 100 winning CVs to help you get the interview and the job

by Yate, Martin John.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London Kogan Page 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 650.142 Y2U5 (1).

32.
Quality: Total Customer Service

by Taylor, Lynda King.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London Century Business 1992Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 T2Q8 (1).

33.
Human Development Report 1992

by UNDP.

Material type: Text Text; Literary form: Publisher: Availability: No items available : Withdrawn (1).

34.
Customer relationship management: concepts and technologies

by Buttle, Francis.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Rouledge Taylor and Francis Group 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8C8 (1).

35.
Superior customer service the prompt approach to success

by Quinn, Michael | Byron, Lynda.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 Q8S8 (1).

36.
Effective customer care

by Wellington, Pat.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Kogan Page 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 W3E3 (1).

37.
The Intention economy when customers take charge

by Searls, Doc.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston, MA Harvard Business Review Press 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.834 S3I6 (1).

38.
Branded customer service the new competitive edge

by Barlow, Janelle | Stewart, Paul.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Noida HarperCollins Publishers India Ltd. 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.8 B2P7 (1).

39.
How companies win profiting from demand-driven business models no matter what business you're in

by Kash, Rick | Calhoun, David.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York HarperCollins Publishers 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4092 K2H6 (1).

40.
The innovator's solution : creating and sustaining successful growth Clayton M. Christensen, Michael E. Raynor.

by Christensen, Clayton M | Raynor, Michael E.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston, Massachusetts : Harvard Business Review Press, 2013Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4063 C4I6 (1).

41.
Value proposition design: how to create products and services customers want: get started with...

by Osterwalder, Alex | Pigneur, Yves | [Bernarda, Greg] | [Smith, Alan].

Publisher: New Delhi Wiley India Pvt. Ltd. 2015Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4012 O8V2 (1).

42.
The Service innovation handbook: action oriented creative thinking toolkit for service organizations; templates- cases-capabilities

by Kimbell, Lucy.

Publisher: Amsterdam, Netherland BIS Publishers 2016 repAvailability: Items available for loan: Ahmedabad (HO)Call number: 658.812 K4S3 (1).

43.
Services marketing: people, technology, strategy

by Lovelock, Christopher H | Wirtz, Jochen.

Edition: 8th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Jersey: World Scientific, 2016Availability: Items available for loan: Ahmedabad (HO)Call number: 658.809 W4S3 (1).

44.
Dabawalas: lessons for building lasting success based on values

by Pandit, Shrinivas.

Material type: Text Text Publisher: New Delhi TMH 2007Availability: Items available for loan: BhubaneswarCall number: 658 PAN (1).

45.
Service management and marketing : customer management in service competition

by Gronroos, Christian.

Edition: 3rd ed.Material type: Text Text Publisher: New Delhi John Wiley 2012Availability: Items available for loan: BhubaneswarCall number: 658.8 GRO (1).

46.
Dabawalas: lessons for building lasting success based on values

by Pandit, Shrinivas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi: TMH 2007Availability: Items available for loan: BhopalCall number: 658  PAN (1).

47.
Excellence wins: a no-nonsense guide to becoming the best in a world of compromise

by Sculze, Horst | Merrill, Dean.

Publisher: Michigan Zondervan 2019Availability: Items available for loan: Ahmedabad (HO)Call number: 658.3 S2E9 (1).

48.
People powered: how communities can supercharge your business, brand, and teams

by Bacon, Jono.

Publisher: harpercollinsleadership.com HarperCollins Leadership 2019Availability: Items available for loan: Ahmedabad (HO)Call number: 658.8343 B2P3 (1).

49.
Customer relationship management: concepts and technologies

by Buttle, Francis | Maklan, Stan.

Edition: 4th ed. rep. Publisher: Oxon Routledge / Taylor & Francis Group 2021Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8C8 (1).

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