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1.
Application of Social CRM towards Information Services of Ac Libraries in India A Master Approach / Thomas, Prijith Jacob.

by Thomas, Prijith Jacob.

Material type: Article Article; Format: print Publisher: 2014Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

2.
Engage the complete guide for brands and businesses to build, cultivate, and measure success in the new web

by Solis, Brian.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Jersey John Wiley & Sons, Inc. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.872 S6E6 (1).

3.
Reorganize for resilience putting customers at the centre of your business

by Gulati, Ranjay.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston, MA Harvard Business Press 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G8R3 (1).

4.
The Ultimate question 2.0 how to promoter companies thrive in a customer-driven world

by Reichheld, Fred | Markey, Rob.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston Harvard Business Review Press 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.872 R3U5 (1).

5.
The Entrepreneur's guide to selling

by London. Jonathan | Rhoads, C J (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Santa Barbara, CA Praeger / ABC-CLIO 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658 E9 (1).

6.
The Hidden wealth of customers realizing the untapped value of your most important asset

by Lee, Bill.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston, MA Harvard Business Review Press 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.834 L3H4 (1).

7.
Customer relationship management in the financial industry organizational processes and technology innovation

by Rajola, Federico.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Springer 2013Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 R2C8 (1).

8.
Organisational schizophrenia impact on customer service quality

by Gureja, Gopal K.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Sage Response 2013Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G8O7 (1).

9.
Customer culture: how FedEx and other great companies put the customer first every day

by Basch, Michael D.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Saddle River, NJ Prentice Hall / Pearson Education 2002Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B2C8 (1).

10.
The Power of Two how smart companies create win-win customer-supplier partnership that outperform the competition

by Cordon, Carlos | Vollmann, Thomas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hampshire, UK Palgrave Macmillan 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.046 C6P6 (1).

11.
CRM (Customer relationship management) CDROM

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Bennett Coleman & Co.Ltd. 2004; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

12.
Customer satisfaction planning ensuring product quality and safety within your MRP/ERP systems

by Hirata, Thomas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Productivity Press 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 H4C8 (1).

13.
CRM at the speed of light essential customer strategies for the 21st century

by Greenberg, Paul.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2004Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G7C7 (1).

14.
Harvard Business Review on reinventing your marketing

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston Harvard Business Review Press 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658 H2 (1).

15.
Secrets of great rainmakers the keys to success and wealth

by Fox, Jeffrey J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Hyperion 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.81 F6S3 (1).

16.
The Intention economy when customers take charge

by Searls, Doc.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston, MA Harvard Business Review Press 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.834 S3I6 (1).

17.
Leadership and the Customer Revolution: the Messy, Unpredicetable,and Inescapably Human Challenge of making the Rhetoric of Change a Reality

by Heil, Gary | Tate, Rick | Parker, Tom.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Van Nostrand Reinhold 1994Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 H3L3 (1).

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