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1.
Customer culture: how FedEx and other great companies put the customer first every day

by Basch, Michael D.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Saddle River, NJ Prentice Hall / Pearson Education 2002Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B2C8 (1).

2.
Corporate sigma optimizing the health of your company with systems thinking

by El Homsi, Anwar | Slutsky, Jeff.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York CRC Press / Productivity Press 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.562 E5C6 (1).

3.
Quality management creating and sustaining organizational effectiveness

by Summers, Donna C S.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4013 S8Q8 (1).

4.
The Peak performing organization

by Burke, Ronald J (Ed.) | Cooper, Cary L (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Oxon Routledge 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.401 P3 (1).

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