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1.
An Exploratory Studdy of CRM Orientation Among Bank Employee Mittal, Alok.

by Mittal, Alok.

Material type: Article Article; Format: print Publisher: 2003Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

2.
Delightful Moments of Truth Equals Effective CRM Sahay, Shankar.

by Sahay, Shankar.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

3.
CRM done right Rigby, Darell K.

by Rigby, Darell K.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

4.
From CRM to experience management Thusy, Alexandra.

by Thusy, Alexandra.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

5.
Is Customer focus a rocket science? Banerjee, Arindam.

by Banerjee, Arindam.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

6.
CRM in bank an analytical approach / Sharma, M Subramanya.

by Sharma, M Subramanya.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

7.
How valuable is word of mouth? Kumar, V.

by Kumar, V.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

8.
Customer relationship management free and open source CRM software for SMEs / Joshi, Rajiv.

by Joshi, Rajiv.

Material type: Article Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

9.
Understanding the antecedents to the adoption of CRM technol small retailers Peltier, James W.

by Peltier, James W.

Material type: Article Article; Format: print Publisher: 2009Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

10.
Role of analytical crm in crm systems importance and benetits / Ranjan, Jayanthi.

by Ranjan, Jayanthi.

Material type: Article Article; Format: print Publisher: 2009Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

11.
Implementing e-CRM in organisations trends, benefits and critical issues / Grover, Damini.

by Grover, Damini.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

12.
Serving the insured customer an insight into e-crm (customer relationship management) pra

by Dash, Bishwamohan.

Material type: Article Article; Format: print Publisher: 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

13.
Technology adoption by small business an exploratory study of the interrelationships of owner and

by Peltier, James W.

Material type: Article Article; Format: print Publisher: 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

14.
Five no regrets moves for superior customer engagement French, Tom.

by French, Tom.

Material type: Article Article; Format: print Publisher: 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

15.
Rural entrepreneurship development in liberalised era

by Dwivedi, Amitkumar (Ed.) | | Sukhwal, Anita (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Bookwell 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 338.634 R8 (1).

16.
Rural entrepreneurship development in liberalised era

by Dwivedi, Amit Kumar (Ed.) | Sukhwal, Anita (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Bookwell 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 338.634 R8 (2).

17.
Customer relationship management

by Anderson, Kristin | Kerr, Carol.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2002Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 A6C8 (1).

18.
CRM in service sector a practical approach

by Garikaparthi, Madhvi (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hyderabad ICFAI University Press 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658 I6 (1).

19.
Customer relationship management a database approach

by Kumar, V | Reinartz, Werner J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Wiley India (P.) Ltd. 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 K8C8 (1).

20.
Customer relationship management a strategic approach to marketing

by Mukerjee, Kaushik.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 M8C8 (1).

21.
Customer relationship management a strategic perspective

by Shainesh, G | Sheth, Jagdish N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Delhi Macmillan India Ltd. 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 S4C8 (1).

22.
Customer relationship management

by Knox, Simon | Ryals, Lynette | Peppard, Joe | Payne, Adrian | Maklan, Stan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Butterworth Heinemann 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 C8 (1).

23.
Corporate softskills

by Gulati, Sarvesh.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Rupa 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658.45 G8C6 (1).

24.
The Handbook of key customer relationship management the definitive guide to winning managing and developing key account business

by Burnett, Ken.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Delhi Addison Wesley Longman (Singapore) Pte.Ltd 2001Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8H2 (1).

25.
CRM (Customer relationship management) CDROM

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Bennett Coleman & Co.Ltd. 2004; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

26.
CRM at the speed of light essential customer strategies for the 21st century

by Greenberg, Paul.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2004Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G7C7 (1).

27.
Effective CRM - concepts and applications

by Chaturvedi, Braj Mohan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hyderabad ICFAI 2004Availability: Items available for loan: Ahmedabad (HO)Call number: 658 I6 (1).

28.
In easy steps: start an online business practical help for entrepreneurs

by Smith, Jon.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH Education Pvt.Ltd. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658 I6 (1).

29.
Management information systems (an insight)

by Gupta, Hitesh.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi International book House pvt.Ltd. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.403 G8M2 (1).
Lists:

30.
Customer relationship management concepts and technologies

by Buttle, Francis.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Elsevier 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8C8 (2).

31.
Customer relationship management: concepts and technologies

by Buttle, Francis.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Rouledge Taylor and Francis Group 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8C8 (1).

32.
Customer relationship management a strategic perspective

by Shainesh, G | Sheth, Jagdish N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Delhi Macmillan 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 S4C8 (1).

33.
Customer relationship management a strategic perspective

by Shainesh, G | Sheth, Jagdish N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Delhi Macmillan 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 S4C8 (1).

34.
Social business by design transformative social media strategies for the connected company

by Hinchcliffe, Dion | Kim, Peter.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Times Group Books / Jossey-Bass 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.408 H4S6 (1).

35.
Train2success: customer relationship management

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Zenith Global Consultants Ltd. 2007; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

36.
Customer relationship management: concepts and technologies

by Buttle, Francis | Maklan, Stan.

Edition: 4th ed. rep. Publisher: Oxon Routledge / Taylor & Francis Group 2021Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8C8 (1).

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