Customer relationship management
By: Knox, Simon
Contributor(s): Ryals, Lynette | Peppard, Joe | Payne, Adrian | Maklan, Stan
Material type: TextPublisher: New Delhi Butterworth Heinemann 2006Description: xiii,302p.; incl.indexISBN: 8131214350Subject(s): CRM | Customer Relationship ManagementDDC classification: 658.812 C8Item type | Current location | Call number | Status | Date due | Barcode |
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Books | Ahmedabad (HO) | 658.812 C8 (Browse shelf) | Available | 12576 |
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658.812 B8W4 When customers think we don't care | 658.812 C6C6 Compendium of customer service questionnaires and inventories | 658.812 C6U5 The Ultimate online customer service guide | 658.812 C8 Customer relationship management | 658.812 C8 Customer relationship management: emerging concepts, tools and applications | 658.812 C8C8 Customer-centric marketing: | 658.812 D3H6 How customers like to buy |
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