Customer relationship management

By: Knox, Simon
Contributor(s): Ryals, Lynette | Peppard, Joe | Payne, Adrian | Maklan, Stan
Material type: TextTextPublisher: New Delhi Butterworth Heinemann 2006Description: xiii,302p.; incl.indexISBN: 8131214350Subject(s): CRM | Customer Relationship ManagementDDC classification: 658.812 C8
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