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1.
Quality control in ready-made garment industry Sohrab.

by Sohrab.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

2.
Total quality management in consumer product industry Sohrab.

by Sohrab.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

3.
Is the market research industry failing its TQM clients? Bharaktiya, Roopa. Bidare Suba.

by Bharaktiya, Roopa. Bidare Suba.

Material type: Article Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

4.
Quality of service of primary health centres insights from a field study / Rameshan, P.

by Rameshan, P.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

5.
TQM in higher education the customer identification issue / Mahadevappa, B.

by Mahadevappa, B.

Material type: Article Article; Format: print Publisher: 2006Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

6.
Study of customer relationship marketing practices in organi retailing in food and grocery sector in india An empirical analysis / Prasad, Ch J S.

by Prasad, Ch J S.

Material type: Article Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

7.
Service Quality, Customer Satisfaction, and Customer Loyalty Commercial Banks Lenka, Usha.

by Lenka, Usha | Suar, Damodar | Mohapatra, Pratap K.J.

Material type: Article Article; Format: print Publisher: The Journal of Entrepreneurship 2009Online access: Click here to access online Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

8.
Soft and hard aspects of quality management practices influe service quality and customer satisfaction in manufactu Lenka, Usha.

by Lenka, Usha.

Material type: Article Article; Format: print Publisher: 2010Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

9.
Service quality and customer satisfaction in banks a riview / Singh, Fulbag.

by Singh, Fulbag.

Material type: Article Article; Format: print Publisher: 2010Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

10.
Segmentation of Bank Customers by Loyalty and Switching Inte Kaur, Gurjeet.

by Kaur, Gurjeet.

Material type: Article Article; Format: print Publisher: 2014Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

11.
Assessing Service Quality and Customer Satisfaction in Manag Education Using SERVQUAL Model Kamble, Aakash Ashok.

by Kamble, Aakash Ashok.

Material type: Article Article; Format: print Publisher: 2015Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

12.
Demystifying Six sigma a company-wide approach to continuous improvement

by Larson, Alan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2003Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4013 L2D3 (1).

13.
Dabbawala of Mumbai master of supply chain management

by Agrawal, Pawan G | Nandi, Subrata Kumar.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Noida L B Associates (Pvt.) Ltd. 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658 A4D2 (1).

14.
Organisational schizophrenia impact on customer service quality

by Gureja, Gopal K.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Sage Response 2013Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G8O7 (1).

15.
Customer culture: how FedEx and other great companies put the customer first every day

by Basch, Michael D.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Saddle River, NJ Prentice Hall / Pearson Education 2002Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B2C8 (1).

16.
Customer satisfaction planning ensuring product quality and safety within your MRP/ERP systems

by Hirata, Thomas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Productivity Press 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 H4C8 (1).

17.
Total customer value management transforming business thinking

by Mahajan, Gautam.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Response Books / Sage 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 M2T6 (1).

18.
Process quality

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston Prentice Hall 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.562 P7 (1).

19.
Delivering satisfaction and service quality a customer-based approach for libraries

by Hernon, Peter | Whiteman, John R.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Indiana Publishing House 2009Availability: No items available : Withdrawn (1).

20.
Four practical revolutions in management systems for creating unique organizational capability

by Shiba, Shoji | Walden, David.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Productivity Press 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4013 S4F6 (1).

21.
Quality: Total Customer Service

by Taylor, Lynda King.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London Century Business 1992Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 T2Q8 (1).

22.
Human Development Report 1992

by UNDP.

Material type: Text Text; Literary form: Publisher: Availability: No items available : Withdrawn (1).

23.
Managing Quality: A Practical Guide to Customer Satisfaction

by Murthy, D B N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Response Books 1999Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4013 M8M2 (1).

24.
Value proposition design: how to create products and services customers want: get started with...

by Osterwalder, Alex | Pigneur, Yves | [Bernarda, Greg] | [Smith, Alan].

Publisher: New Delhi Wiley India Pvt. Ltd. 2015Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4012 O8V2 (1).

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